Shout out from me to you

     Rarely am I so impressed with customer service that I feel the need to share. This is my public shout out to Kings Garage in Mount Airy NC, the only place I will take my van for repairs since last summer.Last April the A/C went out in my van and with a trip to Disney looming we were desperate to get the cool air blowing. I spent over $600 in the next 4 weeks with 2 different garages trying to get the issue resolved. Frustrating is the only word I can use to describe the feeling every time we would leave and a couple of days later hot air would greet us when we flipped the switch. We did make it to Florida with cold air but the freon only lasted to get us halfway home. Finally in August I tried one last time to have the issue diagnosed and was successful but by then was out of money and we were coming up on Fall so I just gave up. That was also around the time that something else went wrong with the van and being fed up with almost everyone in town , I took it to Kings, a new experience for me. I sat in that garage all day , (my birthday) but Gray tirelessly worked until the problem was fixed and only charged me for the parts with labor as my birthday gift. While I was there that day I asked him to price the work that needed to be done on the A/C and told him I would bring it back this Spring.
     Spring arrived and for 3 day Gray worked til I had cold air blowing. . I am still amazed every time I get in and start it up that there is cold, not hot air blowing from the vents. Shortly after I realized the signal and dash lights weren't working so I took it back. Gray took the whole entire dash back out and fixed the issue and because it was something he forgot to hook back up, he didn't charge me a dime. Fast forward to about 3 weeks ago. One day I noticed that my floorboard was wet and at the time just figured that one of the kids had spilled something. About a week later I realized that the spot wasn't drying, in fact it was becoming a puddle. I did some research online but there was several possibilities. Back to Kings I went making the third trip in as many months
     My van was there all day yesterday and all day today. I cannot be positive about the number of labor hours that was spent this time but when I went to pick it up this evening Gray just said " the keys are in it and its ready to go." He didn't charge me a dime. There was a condensation hose that was clogged . Maybe the issue was caused by something he had done while repairing one of the two earlier issues but there is no way to know that for sure.My point is this....he could have said it was any number of things . He could have told me that it had nothing to do with anything he had done and I nor anyone else would have ever known the difference. He could have charged me for two days of labor but he did not. Thank God there are still honest people in this world that you can count on. So for all my Mount Airy and surrounding area friends...Kings garage ROCKS !